After much research and discussion with the payroll rep in our area we decided ADP would be the best fit. We had hoped to out source our payroll after 40 years in business. My husband and I operate two small businesses. If the company spent more time training specialists versus making every person a sales rep, I believe they would have a better business. We are truly astounded by ADPs incompetence in doing payroll/W2s. We are actively looking for a new payroll provider. We are paying over $10,000 in order to remedy this issue for our team. We had to redo that business again and now one of our staff member’s attorney is berating us for ADPs negligence. Two months later, ADP amended the W2s according to what we requested (or so we thought) BUT they had two separate specialists work on the project resulting in two separate ways of handling the issue (one way was blatantly incorrect). As of April 2022, we had to amend all our staffs W2s and rebuild good will with our team. This issue was on the back end of runADP portal and wasn’t something we could adjust on our end. The rep did not set up tips correctly for the new businesses and because it was such a small amount every paycheck, the issue went unnoticed. Everything looked great until we did our taxes. I own a coffee company with multiple entities and when we set up our new entities we requested our rep copy how our first business was set up to create the other coffee shop businesses.

I only do when it truly feels like I am being taken advantage of. First, I will say I hate writing negative reviews.

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